Clear local cache

How to delete the Local Cache Database

The default locations for your cache for each platform are listed below.

  • Windows Vista/7/8/10: C:\ProgramData\JungleDisk
  • Windows XP: C:\Documents and Settings\All Users\Application Data\JungleDisk
  • Mac: /Library/Caches/JungleDisk/
  • Linux: /var/cache/jungledisk/

The name of the cache folders are as follows.

  • Simply Backup: cache
  • Desktop Edition: cache
  • Workgroup Edition: wg-cache
  • Server Edition: server-cache (only stored on the server)

What to do if I cannot find my cache directory

To find your Cache Directory(ONLY DO THIS STEP IF YOU BELIEVE YOUR CACHE DIRECTORY HAS BEEN MOVED) 

  1. Open the Jungle Disk Activity Monitor and click Configure
  2. Enable "Show Advanced Options" if it's not already enabled (see the bottom-left of the Configuration window). NOTE: If you don't see advanced options, then you are on a newer version of the client and advanced options appear as the default.
  3. Select Application Settings in the top-left
  4. Take note of or copy the Cache Directory path listed here and open your File browser (Windows Explorer, Finder, etc) and go to that folder.

Once you have pulled up your cache folder in your local file/folder browser, follow these steps to clear it out:

Stop the Jungle Disk Service in Windows

  1. Hold the Windows Key on your keyboard and press the R key to bring up the "Run" window
  2. After this, type in "services.msc" (without quotes) and click Run or Ok
  3. Once the Services program window appears, find and select Jungle Disk from the list and click Stop
  4. Minimize this window - you will need it later

Stop the Jungle Disk Service in Mac

  1. Open the Jungle Disk app and select Help in the menu bar
  2. Click on Manage Background Program and enter your Mac's admin password
  3. Once done, click Stop and leave this window open in the background - you will need it later

Stop the Jungle Disk Service in Linux

  1. Open Terminal and run ps aux | grep jungle to find the service name of the Jungle Disk program on your computer
  2. Then run sudo service [enter service name here] stop (where [enter service name here] would be the name of the Jungle Disk service you found with the ps aux command)

Note: When you're ready to start the service (after the steps below), you would use sudo service [enter service name here] start

Then delete the folder ending with the name of the Disk you're having trouble with.. or if you're having trouble with all disks, delete all folders here except for "Failed Uploads" (if you see it) or "Logs".

Once done, you can Start the Jungle Disk Service again and your cache directory will be rebuilt for you.

Are you still having trouble after this?

If so, please contact the Jungle Disk Support Team if you haven't already or let us know how this went if someone on our team provided you with this link.

Also, please inform us if you encountered any trouble with the steps on this page or need additional guidance to complete them.

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