In situations where your computer's network drive doesn't match up with other computers or Web Access accounts that have access to the same drive, this is usually due to your computer's Cache not matching up with what's actually on your drive.
How to verify/set Local Cache Validation (update frequency)
By default, the cache will automatically go through a verification process once every 2 minutes... but if your check for this round of 2 minutes happens while the other computer is still in the process of uploading a change to the file you're trying to access, you'll need to wait for the next round before the update is registered on your computer.
If you're not seeing this happen, you may want to check Local Cache Validation to ensure you have it configured to recognize that you use this disk on multiple computers:
How to clear cached Directories and Files
In that situation, your locally cached data may be corrupt or may be having trouble updating. Flushing/Refreshing the cache can be a great way to address this and will usually get things back on track.
- Open the Jungle Disk program on your computer
- Select "Online Disk" in the menu bar
- Hover over "Cached Data" to reveal the next section
- Click "Expire Cached Data"
- Repeat steps 2-3 to also select "Remove Cached Directories" and "Remove Cached Files"
How to delete the Local Cache Database
If even clearing the cache didn't help, then this could be a situation where the local cache database itself is corrupt or cannot be updated (not just the cache files/directories).
To find your Cache Directory
- Open the Jungle Disk Activity Monitor and click Configure
- Enable "Show Advanced Options" if it's not already enabled (see the bottom-left of the Configuration window). NOTE: If you don't see advanced options, then you are on a newer version of the client and advanced options appear as the default.
- Select Application Settings in the top-left
- Take note of or copy the Cache Directory path listed here and open your File browser (Windows Explorer, Finder, etc) and go to that folder.
Once you have pulled up your cache folder in your local file/folder browser, follow these steps to clear it out:
Stop the Jungle Disk Service in Windows
- Hold the Windows Key on your keyboard and press the R key to bring up the "Run" window
- After this, type in "services.msc" (without quotes) and click Run or Ok
- Once the Services program window appears, find and select Jungle Disk from the list and click Stop
- Minimize this window - you will need it later
Stop the Jungle Disk Service in Mac
- Open the Jungle Disk app and select Help in the menu bar
- Click on Manage Background Program and enter your Mac's admin password
- Once done, click Stop and leave this window open in the background - you will need it later
Stop the Jungle Disk Service in Linux
- Open Terminal and run
ps aux | grep jungleto find the service name of the Jungle Disk program on your computer
- Then run
sudo service [enter service name here] stop(where [enter service name here] would be the name of the Jungle Disk service you found with the ps aux command)
Note: When you're ready to start the service (after the steps below), you would use
sudo service [enter service name here] start
Then delete the folder ending with the name of the Disk you're having trouble with.. or if you're having trouble with all disks, delete all folders here except for "Failed Uploads" (if you see it) or "Logs".
Once done, you can Start the Jungle Disk Service again and your cache directory will be rebuilt for you.
Are you still having trouble after this?
If so, please contact the Jungle Disk Support Team if you haven't already or let us know how this went if someone on our team provided you with this link.
Also, please inform us if you encountered any trouble with the steps on this page or need additional guidance to complete them.