Problems with CA Cert (HTTP Error 60/77)

The CA Certificate error is caused by an issue with identifying the cacert.pem file as valid when a connection to our servers is being established and can sometimes be caused by slight configuration issues on the local machine.

Here are some quick things to check which could fix your problem

  • Is this computer's date and time set correctly?
  • Is the operating system up to date?
  • Do you have our servers added as security exceptions to your firewall?
    • See This Guide (specifically, we recommend taking a look at the Firewall suggestions)

To replace the existing certificate, proceed with the following steps

If the steps above did not seem to resolve your issue then you may be dealing with a corrupt certificate. Here's how to delete/replace the certificate file:

  1. Stop the Jungle Disk service:
    • Windows: Start > Control Panel > do a search for the Services program and run it > then find and stop the JungleDisk service.
    • Mac: There is no need to stop the background program (daemon) / service
  2. Go to the Cache Directory (defaults below):
    • Windows Vista/7/8: C:\ProgramData\JungleDisk\
      • Note that on Windows, these folders (like "ProgramData" and "Application Data") may be hidden folders - use this link to show hidden folders
    • Windows XP: C:\Documents and Settings\All Users\Application Data\JungleDisk\
    • Mac: /Library/Preferences/
  3. Once there, remove or rename the following files from your cache directory:
    • cacert.pem
    • .com.jungledisk.service.status (if you see it)
  4. In some cases, you may find cacert.pem in your installation directory (default: C:\Program Files\[Jungle Disk name]\). If you see it there, please delete this one as well.
  5. Using the Services window again, click the JungleDisk Service and choose Start. Then, open up the Jungle Disk Activity Monitor once again.
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