Public File Sharing FAQ

I accidentally shared the wrong file, how can I delete the share?

Go to Jungle Disk's Web Access page at Click on "My Shared Files" in the top right corner.

Will I be charged for using this feature?

  • If you're using Amazon S3 as your storage provider, a file download will result in usage fees based on the size of the file. Please review the Amazon S3 pricing page, for more information.
  • If you're using Rackspace Cloud Files as your storage provider, there are no associated charges when sharing files.

Are there restrictions on the file size?

File sharing is limited to files less than 5GB in size. You can share as many files as you wish, but each individual file must be less than 5GB.

Is there a limit to how many times a file can be downloaded?

Once a file reaches 50 downloads, it will auto-expire and will need to be 'shared' by you again.

Note: This service is not intended to be a CDN

I'm a copyright holder for a file your customer is illegally sharing!

Please contact us as soon as possible by creating a ticket (Click Here to Submit a Ticket) and we will promptly investigate the issue.

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