How can we help?

Welcome to the Jungle Disk Support portal where you can submit your technical support and customer service issues.  Our team will make every effort to promptly answer your questions and help you resolve any issues you might be experiencing.

Before submitting a support request, please take a look at the options below if see your question or issue has a published resolution.

 

Current Hot Topics:

What's the difference between a Legacy Backup and Backup Vault? "Unable to Process Your Payment" Email Error Command Line Integration (Updated) Upgrade from Legacy Backup to Backup Vault

 

Take a look at our product user guides for demo videos and guidance on using the Jungle Disk software:

Jungle Disk Simply Backup User Guide Jungle Disk Desktop Edition User Guide Jungle Disk Workgroup Edition User Guide Jungle Disk Server Edition User Guide

 

Search through our common product solutions...we probably have an answer for your there!

   

Answers to Common Billing/Account Issues Answers to Common Product Usage and Installation Issues

 

If you are still unable to find a solution, submit a support ticket and we will work with you to resolve the issue.

Submit a support ticket for assistance with your questions or issues View a complete case history of your current and past support activity

 

 ** To obtain access to the private Jungle Disk Reseller Community, please submit a support ticket.