Jungle Disk Support

Huw May 16 System Status

UPDATE (2013-05-19 10:25am CDT): Scheduled software release was completed successfully with no observed customer impact.

 

We are pleased to announce that our infrastructure upgrade that took place on Sunday the 12th of May was a success with negligible customer disruption. We are already seeing significant improvements to performance and the customer experience.

As part of our continuing improvements we will be releasing a software update to our server-side infrastructure on Sunday, 19th May at 9.00am CDT.

We have scheduled this release for a 2-hour window. Customers may experience short periods of instability where the Jungle Disk client will be unable to connect to the infrastructure, however we expect the actual time that customers are impacted to be minimal. If severe customer disruption exceeds 10 minutes we'll initiate rollback procedures. As part of our plan, we will do everything possible to minimize disruption to your services.

We will provide status updates throughout the release here and via Twitter.

We apologize in advance for any inconvenience this release may cause and appreciate your patience as we work to improve Jungle Disk’s services.

Don’t forget, we’re available via Live Chat. Login in to start chatting now!

JungleTravis June 22, 2011 Announcements

How can we help?

Welcome to the Jungle Disk Support portal. Here you will find multiple resources, including Community Forums, User Guides, FAQs, and our Ticket based support system.

We encourage you to review the Community Forums, User Guides and FAQs prior to submitting a support ticket, as it is likely your issue is a known issue, with a published resolution.

If you are still unable to resolve your issue send a ticket our way and we'll make every effort to help you find a resolution.

 

Community Forums:
Connect with community members to find a resolution to a common problem, suggest a feature enhancement, or provide us with constructive feedback...

comments-icon.jpg


User Guides:
Lost? Our guides provide step-by-step setup for each edition and operating system to suit your needs. There are also a few videos if you'd like to follow along...

help-icon.jpg


FAQ's:
Wait! Someone probably already asked that question. Here is a list of common issues we see every day... 

psd-light-bulb-icon_copy.jpg


Search:
Copy/Paste an Exception or Error Code here. You'll likely find a resolution in a forum or FAQ.

search-icon_copy.jpg


Ticket Support:
Are you totally stumped? If the community, user guides, or FAQ didn't help, send us a ticket and we'll get try to get back to you within 4 to 8 hours. 

info-icon_copy.jpg


 * To obtain access to the private Jungle Disk Reseller Community, please submit a support ticket.