Forums/Product Support Solutions

Unexpected Increase in Download Bandwidth

JDSupport
posted this on July 30, 2009 03:06 pm

It is important to understand that when using some anti-virus software, you will want to make sure the Jungle Disk network drive is excluded from your list of scanned drives. When a virus scanner checks files on a network drive, it must download the file and look in the contents for signs of infection and as such, can result in increased download bandwidth. The following are some basic steps to prevent scanning of the Jungle Disk network drive in some of the most common anti-virus applications. The actual steps may vary slightly between various versions of these applications.

 

McAfee  (Using SecurityCenter-9.11, VirusScan-13.11)

  • The 'quick scan' does not attempt to scan the network drives
  • In a custom scan (by selecting 'Let me choose'), the network drives are listed under 'My Computer' along with each other drive on the computer. To not have these files scanned, the Jungle Disk drive must be unchecked before running the scan.
  • Doing a 'full scan' will scan every file on every drive, including cd drives and mounted network drives. The only way to exclude these but to still scan everything else is to do the custom scan and leave everything checked except the online disks.

 

Norton / Symantec (Using Norton 2010)

  • Quick Scan: Only scans the local essential files, such as files needed to boot.
  • Full Scan: Scans everything on the computer, including floppy, cd, and network drives
  • Custom Scan: From here  you can choose to scan their entire system (which will scan network drives), which drives you want to scan, which folders you want to scan, or which individual files you want to scan. This is where you will deselect the Jungle Disk network drive.
  • To schedule a scan that will scan everything except the network drives, go to the scheduler (Scan Now -> Custom Scan) and select Create Custom Scan (the button on the bottom). From here, click 'Add Folders' and choose every drive except for the Jungle Disk network drive. After creating a scan name, the scan will appear on the list of custom scans to choose from, and you may click 'Schedule' to set up a time for the scan to run.

 

Eset NOD32 (Using Antivirus 4)

  • Performing a 'Smart scan' will only scan the local disk (aka, C:\ )
  • Choosing 'Custom scan' offers three main choices:
    1.   Removable media (Floppy and CD drives)
    2.   Local Drives
    3.   Network Drives (Anything mounted as a network drive - this includes the Jungle Disk network drive)
  • After choosing a category, you can then select or deselect additional drives.
  • To be sure that the mounted drives are not scanned, simply ensure that they are not checked before beginning the scan.
  • To schedule a full scan without scanning the network drives, go to Tools -> Scheduler -> Add. Choose "On-demand computer scan", and when it is time to select which drives to scan, make sure the network drives are unchecked.

 

Kaspersky (Internet Security 2009 version: 8.0.0.506)

  • When choosing 'Scan', the Jungle Disk network drive do not show up by default, and will not be scanned unless added with 'Add new item' (Choose Add new item, then either 'All network drives' or open My Computer and choose the individual network drive)
  • When choosing 'Full Scan', if everything is left checked, then the Jungle Disk network drive will be scanned. In order to not scan it, uncheck "All network drives" (default is off). If desired, it is also possible to only scan individual network drives by clicking 'Add new item'
  • Quick Scan will also not scan the Jungle Disk network drive unless specifically instructed to do so.
  • To schedule a scan without network drives go to Scan -> Run mode and click on Manually. Then, set the time desired for it to run, click ok. Make sure that that 'All network drives' is not checked, and it will not scan them.

 

** Users of ESET NOD32 configurations may also experience Windows explorer locking up or backups that do not complete. This link has more information.

** Users of Kaspersky configurations may experience issues using Jungle Disk. This link has more information.

 
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